Brain of Mine Hypnotherapy Policies

1. Your Privacy – What We Do With Your Information

Brain of Mine Hypnotherapy
Laura Wiltshire
BSc Psychology (Hons) | DSFSH | HPD

Your Privacy – What We Do With Your Information

Your privacy matters to me. This document explains, in plain English, what information I collect when you work with me, why I need it, how I keep it safe, and what your rights are.

It’s written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025—but I’ve tried to make it as straightforward and human as possible.

If you have any questions about anything here, please just ask – I’m always happy to talk it through.

1. Who Is Responsible for Your Data?

That’s me – Laura Wiltshire, trading as Brain of Mine Hypnotherapy. I’m registered with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO Registration Number: ZB817049

2. What Information Do I Collect, and Why?

To give you the best possible support, I need to know a little about you. The information I collect includes:

• Your contact details (name, address, phone number, email address)
• What you’re hoping to get from hypnotherapy
• A small amount of relevant medical background
• Your GP’s contact details
• Brief notes from our sessions
• Some background about the important people in your life

This helps me give you continuity across sessions and keep track of your progress. I only use your contact details or GP information with your explicit permission – the only exception to this is described in Section 9, which covers very rare situations involving safety.

The legal basis for holding this information is ‘legitimate interests’ (it’s necessary to do my job well) and, in some cases, ‘legal obligation’ (I’m professionally required to keep certain records).

3. How Do I Keep Your Information Safe?

I take the security of your information seriously. My main system for storing client records is Cliniko, a practice management platform that is specifically designed for healthcare professionals.

Cliniko is GDPR-compliant, stores data within the European Economic Area (EEA), and uses industry-standard encryption. I have a formal data processing agreement in place with Cliniko, as required by UK GDPR.

Their full privacy policy is available at: www.cliniko.com/privacy

Depending on the type of record, your information may also be held in the following ways:

• Session notes: taken on a tablet secured by PIN and/or fingerprint or face recognition
• Sensitive documents: stored as password-protected PDFs in a secure, biometrically-locked folder
• Ongoing notes: kept in a password-protected app; anything with identifying details is moved to the more secure folder above

2. Terms & Conditions

Use of Our Services

By accessing this website and using our services, you agree to these terms.

Our services are available to individuals aged 18 and above. Minors may use our services only with parental consent.

Hypnotherapy is complementary and not a substitute for medical or psychiatric treatment.

Bookings and Payments

All sessions must be booked in advance through our website or direct contact.

Payment is required before the session.

We reserve the right to refuse service in cases of inappropriate behaviour or non-compliance with these terms.

Limitation of Liability

We do not guarantee specific results from hypnotherapy.

We are not responsible for any decisions made by clients based on therapy sessions.

We are not liable for any damages resulting from the misuse of our website or services.

3. Cancellation & Refund Policy

Session Cancellation

You must provide at least 24–48 hours’ notice for cancellations or rescheduling.

If cancelled within this time, you may reschedule or request a refund where applicable.

No-Show Policy

If you fail to attend a session without notice, the full session fee will be charged and no refund will be provided.

Refund Policy

Refunds are only granted under exceptional circumstances.

Prepaid session packages are non-refundable but may be transferred to another individual at the discretion of Brain of Mine Hypnotherapy.

4. Code of Conduct & Client Agreement

Client Responsibilities

• Arrive on time for your session.
• Follow any pre-session guidance provided.
• Maintain respectful communication with the hypnotherapist.
• Provide accurate information relevant to your therapy.

Therapist Responsibilities

• Provide a safe, non-judgmental environment.
• Use ethical and professional hypnotherapy practices.
• Maintain confidentiality in accordance with legal and professional obligations.
• Treat all clients with dignity, respect, and professionalism.

5. Disclaimer & Liability Policy

Health Disclaimer

Hypnotherapy is not a replacement for medical diagnosis, treatment, or therapy.

If you have a medical condition, you should consult your GP or healthcare professional before starting hypnotherapy.

Results Disclaimer

Every individual is different. Results may vary and no specific outcomes can be guaranteed.

Liability Limitations

Brain of Mine Hypnotherapy shall not be liable for any indirect, incidental, or consequential damages arising from the use of services or information provided through this website.

6. Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to improve website functionality and user experience.

Types of Cookies We Use

Essential Cookies
Required for website operation and security.

Functional Cookies
Remember user preferences to improve website usability.

Analytical Cookies
Help us understand website usage and improve performance through anonymous analytics.

Managing Cookies

You can disable cookies through your browser settings. Please note that doing so may affect website functionality.

7. Changes to These Policies

These policies may be updated periodically to reflect legal, regulatory, or business changes.

The most current version will always be available on this website.

Contact Information

For questions or concerns regarding these policies:

📧 info@brainofminehypnotherapy.com

📞 +44 7815 575330